FAQ
What should I do if my massage chair have problems?
If you encounter any issues while using your massage chair, please contact our customer service team at +1 800 550 0819. We will arrange for a professional technician to provide technical guidance and repair services.
What are my delivery options?
All our massage chairs come with free curbside delivery. We offer Inside Entryway Delivery for an additional fee, including two handymen. We also provide Room of Choice Delivery, which includes delivery up to two flights of stairs with Inside Entryway Delivery, for an extra charge.
Will I be contacted regarding my delivery?
Yes. After your order is dispatched, we will update you via email with your shipment details. The carrier will call you in advance to schedule the delivery. If you have any questions about delivery, you can call our customer service at +1 800 550 0819.
Will my chair need assembly?
Some of our products come pre-assembled, requiring only a few minutes to install the footrest. Larger massage chairs are delivered in two or three boxes on a pallet and will require assembly. We provide installation instructions. If you have any questions during assembly, feel free to contact our customer service at +1 800 550 0819.
How do I cancel my order?
If you decide to cancel your order, please contact us immediately, Please review our return policy for more information.
What payment options do I have?
You can pay with your debit or credit card or use one of our financing options. Please review our financing options at checkout and choose the one that works best for you.
Do you offer a warranty?
Yes.All of our massage chairs come with a three year limited warranty (Three years from date of purchase).
- During the first year, the warranty covers free maintenance and repair for any defect in workmanship or materials.
- During the second and third year, the warranty covers the cost of parts, excluding labor.
- You may obtain service advice by contacting the Massage Chair Max Customer Service department toll-free at (800) 550-0819.